Privacy Policy

Welcome to Fluensio, a product of SoftPeo. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Last Updated: 25 October, 2025

1. Who We Are

Fluensio is an AI-powered social media content creation platform that helps users generate, and manage content for social media platforms like Instagram, YouTube, Facebook, and Pinterest.

SoftPeo operates and manages Fluensio, ensuring data security and responsible use of AI technology.

2. Information We Collect

We collect and store the following types of data:

  • • Account Information

    • • Email, phone number, and password when you sign up.

    • • Optional details such as name and profile picture if you choose to add or update them.

  • • Billing Information (for Paid Plans)

    • • First name, last name, email, phone number, address, city, state, postal code, and country.

    • • Payment details such as transaction ID, order ID, and payment status (processed through Razorpay).

    Note: We do not store any credit/debit card details, UPI IDs, or banking information.

  • • Usage Data

    • • Information on how you use Fluensio (pages visited, time spent, and features used).

    • • This helps us improve performance, usability, and recommendations.

  • • Content Data

    • • Any ideas, scripts, posts, metadata, or other content you create or save (manually or through AI).

    • • These are stored securely in our databases to enable features like saving, editing, and retrieving your work.

  • • Cookies & Analytics

    • • We use cookies to maintain sessions, remember preferences, and analyze usage patterns.

    • • Some third-party analytics tools may also collect anonymous data for performance insights.

3. How We Use Your Information

We use your data to:

  • • Provide, improve, and personalize our services.

  • • Process and verify payments.

  • • Communicate with you (for support, updates, marketing, or feedback).

  • • Send important notifications and promotional content (if you opt in).

  • • Prevent fraud, unauthorized access, or misuse.

  • • Analyze performance and optimize features.

4. How We Store and Protect Your Data

  • • Data is securely stored on VPS servers managed by trusted hosting providers (e.g., Hostinger or similar).

  • • Databases are managed using MongoDB Atlas or local MongoDB instances.

  • • Images and media are securely stored via Cloudinary.

  • • We use encryption, firewalls, and strict access controls to safeguard user data.

  • • Only authorized team members may access user information when required for legitimate business needs.

5. Third-Party Services

We rely on trusted third parties for essential operations such as:

  • • Razorpay – for payment processing

  • • Cloudinary – for image hosting

  • • Email Services – for account and marketing communication

  • • Analytics Tools – for product improvement

Each third-party provider is required to maintain high standards of privacy and security.

6. Marketing and Communication Preferences

You may receive promotional emails about new features, updates, or offers.
You can opt out anytime from within your account settings or by following the unsubscribe link in any marketing email.

7. Your Rights

You have the right to:

  • • Access and update your personal information.

  • • Request account deletion and data removal.

  • • Manage your communication preferences.

  • • Contact us for any clarification on how your data is used.

Just email us at: support@fluensio.com

8. Children's Privacy

Fluensio is not intended for use by children under 13 years old.
We do not knowingly collect personal data from minors.

If you believe a child has provided us with their data, please contact us, and we will take necessary action.

9. Data Retention

We retain user data for as long as necessary to provide services, comply with legal obligations, and maintain business records.
Users may request deletion of their data at any time.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Significant changes will be communicated via email or in-app notifications, and the Last Updated date will be revised accordingly.

11. Contact

For any questions, concerns, or data requests, feel free to contact us at: